Comeuppance

By Neil Patrick

A cautionary tale for interviewers - we reap what we sow, especially if we treat people badly.

This post will give you a smile if you have been rejected following a job interview. It shows how an interview can expose the interviewer's shortcomings just as much as the candidate's.

I was recently told this story by a candidate for an internal promotion at the firm she worked for. It was a panel interview with the the head of department, prospective line manager and an HR person.

The line manager was cocky. Her approach was to pile overbearing pressure onto the candidates. Her tone was brusque, interrupting frequently and generally trying to unsettle the applicants. Every candidate said it was the most traumatising interview they had ever had. One left in tears.

Part of this interviewer’s ‘technique’ was to probe every answer ad nauseum.

At one point, the interview went like this:

Line manager: “If you were appointed into this role, what would you do to reduce the gossip and rumouring amongst your team?”

Candidate: “I’d make it a team meeting agenda item and make it plain to my team that this is unacceptable because it creates all sorts of damaging consequences for the firm and potentially their own career progression”.

Line manager: "How do you know that would work? And why have you not done this already?"

Candidate: "Well I did have a discussion with my team about it, and they understood and it has noticeably lessened the problem."

Line manager: "So why have you not spread this to the rest of the company?"

Candidate: "Well that is above my pay grade."

Line manager: "But if this has been successful with your team why would you not want to share this with your peers?"

Candidate: "I think it should be endorsed by you first."

Line manager: "But this is the first time I have heard about this. Why didn’t you tell me about it?"

Candidate: "I did. I sent you an email."

Line Manager: "I never saw it."

Candidate: "When you didn’t reply, I sent it again. Twice."

Line Manager (visibly irritated): "Well send it to me again and I will look at it."

She didn’t get the promotion allegedly because another candidate who was judged to deserve the promotion more than she was offered the role.

But her feedback said she had performed well at interview and that she would be given the next available managers job when it became available.

A good interviewer doesn’t bully or pile on pressure. They probe without menace. They need every candidate to perform to the best of their ability, not the worst.

This isn’t the last time this sort of interview will happen, but maybe, just maybe, this person will wind their neck in a bit from now on...

The gig economy good or bad? Either way, it’s a life changer…

Not fitting in is quite possibly your greatest strength...

By Neil Patrick

Actually it’s a case of angels and demons…

First the demons:

What do you think of when someone says ‘gig economy’? Perhaps it's Uber drivers. Or zero hours contracts. Or people selling their services on Fiverr.

It’s true that these are all aspects of the gig economy. But they are not THE gig economy. I don’t even like the term. I much prefer the expression coined by a friend of mine, Laura Degiovanni at TiiQu. She describes something she elegantly terms, ‘the fluid workforce’.

The fluid workforce describes the aspiration of businesses and skilled workers alike to shift from permanent employment in jobs, to a flexible pool of people which adapts and evolves more quickly to better fit the ever changing requirements of organisations.

This is a natural and logical reaction to a world where change is forever accelerating. Contracts are specific and time bound. And pay is often higher than it would be for a permanent position, because many or all of the overheads of a traditionally contracted full time employee are absent.

At least that’s the theory. The reality for most gig economy workers however is that the unscrupulous have been faster to adopt this new idea than larger and more established organisations. The latter are rarely at the forefront of change because they are more complicated organisations and want more checks and balances. So they are moving, just not very fast.


The myth of tech and a better society

Here’s the rub - the mainstream Uber-teched gig economy is something which does very little to enable most people to prosper. It’s currently more like the bottom rung of the labour market. One where long hours, harsh terms of employment and tedious jobs are the norm. And if you work at Uber, according to whistle blowers, you can add gender inequality, sexual harassment and bullying to that list.

I have never met anyone who said to me, “I love being in the gig economy because I am so well paid”. Much more likely is that the positives they will regurgitate are based around the PR about flexibility and freedom. That’s fine if your earnings are not that important to you. But last time I checked, most people regard pay as a pretty important thing.

NOT my idea of career fulfillment Photo credit: Hipsta.space

The Ubers, Fiverrs, AirBnBs like to describe themselves as disruptors. Radical rethinkers who are applying technology to build a better world for everyone. I don’t think of them in that way at all. I see them as micro-chipped buccaneers who are busy making a killing on the backs of low pay and sometimes even no pay. And thanks to their global internet-based business models, also able to dodge the usual obligations around everything from fair pay and conditions, to transparency and tax.

They don’t get investors buying in because of their radical and visionary improvement of the world. Those days disappeared after the 2000 dotcom bubble burst. Investors buy in because they see growth and profit potential; and if labour costs are low, the profit potential is high for whoever can secure sector dominance.

Low pay is not the only exploitative characteristic involved

Why pay little when you can get work done for free? Every time you post a review on Trip Advisor  about that restaurant or bar you just visited, you are doing their work for them. You might think it doesn’t take much time and you want to tell others so they know about your good or bad experience. But multiply this by a few thousand or million and suddenly, this amounts to a pile of free content acquired for absolutely nothing. Day after day after day...

Cheap and convenient means someone else suffers. Photo credit: LavaBaron

It echoes the old wave of self-service tech at the supermarket, petrol pumps, bank cash machines. These are all ways businesses have found to cut the cost of their services by getting us do their work for them – and it’s easy enough to persuade us to embrace the change when it delivers greater convenience for us.

So the gig economy is fast becoming in many people’s minds a place where career dreams are at best put aside, or at worst permanently laid to rest. But it doesn’t have to be like this…

Now for the angels

I don’t want to come over entirely negatively about this. There are some little niches of joy amidst all this low pay and mind numbing labour. I was recently working on a client assignment for a musical equipment manufacturer. Drums to be specific.

They wanted to upgrade their digital media and marketing strategies. I started looking at YouTube videos posted by drummers and drum manufacturers and compiling data about the views and subscribers. What emerged was that just like every product sector from cosmetics to fashion, cars to gardening, the biggest brands were being completely outgunned online by what I call the ‘boys (and girls) in bedrooms’.

In fact only three corporations rank amongst the biggest 500 YouTube Channels* Despite the multi-million budgets and expensive marketing consultants and agencies, the biggest brand in the drumming sector had less than 10% of the YouTube subscribers that the most successful YouTube drummers had. This is a pattern which we see in just about every sector and every market.

The social media stars are not brands, they are people like you and I

This is a very different gig economy. One where people earn handsomely for doing something they love. And I am part of this as are many other people I know. Most however would never describe themselves as working in the gig economy. But that doesn't mean we are not.

A friend of mine has built a successful and very well paid career as an after dinner speaker and stand up comedian. He's found his niche and has a fully booked diary every week of takers all happy to pay him several thousand pounds for him to do a turn at their dinner or event.

Another friend of mine is an accomplished voice over artist. Their client list is global and includes some of the best known brands in the world. The work is highly paid and is so much in demand that this person is seriously thinking about quitting their 'proper' job so they can do this full time.

Journey found their frontman on YouTube
 Photo credit: Bob Larson/Contra Costa Times

In a more high profile example, the platinum selling band that is Journey found the replacement for their departed singer Steve Perry on YouTube. Perry’s replacement was a man called Arnel Pineda, an unknown singer from the Philippines, who had been posting his covers of Journey songs on YouTube.

These are all tales from within what we could call the gig economy. These gigs are potentially life changing for the better. Others are a return to Victorian workhouses.

In my next post about this, I’ll venture some thoughts about how we can fly with the angels rather than be devoured by the demons...


*Disney, Time Warner and Sony