Davos is depressed this year, and we should be too


By Neil Patrick

Welcome to an exciting brand new year. What does 2016 have in store for us? Well the world's top economic, business and government minds are all in Davos to figure it out for us.

Here in the UK, despite the government crowing about the record number of ‘jobs’ it has created (actually this is only true if we count what I call the 'self-unemployed'), there’s no sign that many normal people actually feel much better about things. In the US, a similar pattern is occurring; a slight uptick in hirings, but a persistent deterioration of incomes.

From my perspective it's all been rather obvious for a long time now: the world is trapped in a vicious circle of low growth, low interest, low inflation and low hope.

In September 2014, the World Bank finally decided the global jobs crisis was more or less ‘official’ as I reported here. According to their estimates, the global economy needs to create a further 600 million jobs by 2030, just to keep pace with population growth.

16 months later, and this topic is now one of the main themes of the World Economic Forum at Davos. This week, the world’s elite in business, government and rather weirdly IMHO, entertainment (Bono, Will.I.Am, and Leonardo DiCaprio are there too), have all gathered in this swanky ski resort in Switzerland. Not surprisingly, no-one invited me or anyone I know.


Davos in Switzerland - Where the world's elites are this week
Credit: 
de:Benutzer:Flyout


As the super rich engage in their own peculiar form of networking and schmoozing with their peers, the world’s stock markets are in turmoil, global investor confidence is tanking, interest rates seem to be stuck for at least another year, oil prices are in free fall and the wealth and incomes of ‘normal’ people are continuing to shrivel. Oh, and just to add insult to all this economic injury, here in Wales, it has been raining for the last 81 days…

But even the just modestly well-off are taking a hammering too as trillions have been wiped off stock values since the year began. Sir Martin Sorrel, chairman of U.K.-based advertising giant WPP was characteristically pragmatic saying:

"The new normal is a low-growth world"

Sorrell is worried that companies are not confident enough to invest in new projects that might create growth and jobs. Instead, they increasingly prefer to reward shareholders with dividend payments and share buybacks.

And consumers remain wary too; nearly eight years after the global financial crisis saw the collapse of many banking groups and triggered the deepest recession since World War II, many retailers have reported massively disappointing sales over the Christmas period.

But let’s not despair. Fortunately Swiss bankers UBS have come up with a 'keynote' report which deals with the main theme for this year’s Davos conference. It is titled excitingly, “Extreme automation and connectivity: The global, regional, and investment implications of the Fourth Industrial Revolution”.

Well I was excited by it…

I don’t expect you to read it, but if you are as nosy as I am and have some spare time, here’s the link to it.

The mainstream media is busy not reading it much either, either because they are too dazzled by the parade of rich and famous people they are itching to photograph, or because for them this is just another reporting gig and careful reading of such things takes too much time when they have tight editorial deadlines to meet.

However anoraks like me do read such things. Very carefully.

In case you are not familiar with the who’s who of global private banking, let’s just summarize UBS’s resume. UBS is the biggest bank in Switzerland, operating in more than 50 countries with about 60,000 employees globally. It’s the world's largest ‘manager’ of private wealth assets, with over CHF 2.2 trillion in invested assets. In other words, it’s the bank of choice for the world’s super rich.

Swiss banks do not care about the likes of you and me. They do care about things like making friends with the rich, powerful and influential folk at Davos. They work hard at this (aka spending lots of money). And they apply a lot of their considerable reserves of brain power too. The term ‘establishing our thought leadership’ was doubtless bandied around their offices a lot as the work was being done on this report.

Over the years, UBS has built up an extensive corporate resume of what Wikipedia rather euphemistically call ‘controversies’. These include laundering Nazi holocaust assets, tax evasion in the US, France, Germany and Belgium, LIBOR rigging, bond market rigging, currency benchmark rigging, FOREX manipulation, rogue trading, misrepresenting mortgage backed securities, and illegal arms sales money laundering.

There is a full description of all these accomplishments and more on Wikipedia here.

In the interests of balanced reporting I should point out that UBS is ranked in the US as amongst the top 100 best places for mothers with children to work and invests significant sums in the arts and cultural sponsorships. In October 2013, UBS Wealth Management was voted the Best Global Private Bank by Professional Wealth Management, while also being recognised as the Best Private Bank for Philanthropy Services, and the Best Global Brand in Private Banking.

A Thomson Reuters survey ranked UBS number one in all three of the key disciplines of research: Research ; Sales and Equity Trading and Execution. UBS was also named as the number one leading pan-European brokerage firm for economics and strategy research.

I will let you form your own views about the question, ‘If UBS was a person, who would they be?’

The UBS report sets out to forecast the impacts of current trends in technology, markets, business and politics to provide a view of the economic outlook for different countries around the globe.

The introduction proclaims:

“Previous industrial revolutions have been driven by rapid advances in automation and connectivity, starting with the technologies that launched the First Industrial Revolution in 18th century England through to the exponential increases in computing power of recent decades. The Fourth Industrial Revolution is based on the same two forces. The first is extreme automation, the product of a growing role for robotics and artificial intelligence in business, government and private life. The second, extreme connectivity, annihilates (interesting choice of verb – Ed.) distance and time as obstacles to ever deeper, faster communication between and among humans and machines.”

So far, so what? If you have been alive and awake at all in the last few years, this is as obvious as the fact that night follows day. And as anyone who has followed this blog from the beginning knows, I have being banging on about this for over three years.

They continue:

“These changes will have very different effects on nations, businesses and individuals. Automation will continue to put downward pressure on the wages of the low skilled and is starting to impinge on the employment prospects of middle skilled workers.”

It isn’t starting guys, it’s been happening for the last ten years at least (But I know, you’ve been a bit distracted).

But wait, there’s good news (sort of):

“By contrast the potential returns to highly skilled and more adaptable workers are increasing.”

Interesting that the word ‘potential’ is used here. This is a word bankers love, because it’s a get out of jail free card. “Highly skilled and adaptable” is also code for willing to move anywhere, accept work on any terms and be able to do the work at a pace and level of excellence beyond our that of our peers. Good news for all you wunderkinds. Not such good news for everyone else.

“Among corporations, a wide range of traditional businesses – especially those that act as intermediaries – can be expected to suffer. Many labor-intensive firms should be able to boost profit margins as they substitute costly workers for cheaper robots or intelligent software (my emphasis).

Now we are getting to the real problem. So called “traditional businesses” are ones that have successfully grown over many decades and employ(ed) lots of people. And yes, they are shrinking, automating and collapsing faster than ever. Those that are still alive are seeking to slash costs and boost profits through more and more deployment of technology.

But don’t worry, it’s all going to be okay because:

“… a range of entirely new companies and sectors will spring into existence. For nations, the largest gains from the Fourth Industrial Revolution are likely to be captured by those with the most flexible economies, adding a further incentive for governments to trim red tape and barriers to business.”

The key to economic success for nations and individuals alike in the future is flexibility. I agree with UBS on this point. But this is also where the whole hopeless vision falls apart. Because we can’t even keep up with the pace of tech change today, let alone tomorrow; as anyone familiar with Moore’s Law also knows, these changes are only going to accelerate.

How many Ubers, Googles, Trip Advisors, Air B’n’Bs does it take to create just a million jobs? Every single one of these ‘disruptive innovators’, (or whatever MBA style label you wish to put on them), ‘work’ - at least for a short time - because they need very few employees relative to their revenues and capital. Unlike traditional businesses, their capital is not in human assets, it is in tech assets. Robots are not paid a salary. And they don’t go shopping.

Worse, the traditional industries that they disrupt are people heavy. It’s a double whammy of the job-lite businesses destroying the job-heavy ones. This is the horrible economic reality of disruptive business models.

And neither UBS nor any commentator I can find, has any practical remedy for this cannibalization of jobs. The only glimmer of hope is that as costs of living continue to fall, the strangulation of household incomes will effectively be loosened.

The trouble is that achieving this flexibility is fraught with difficulty. And making it happen quickly enough is almost impossible when we consider the different speeds at which technology and our people, organisations and institutions are capable of moving.

UBS can see that they will do very nicely if their vision or anything like it actually materialises. There will be many more super rich in the world, but also a great many more who used to be comfortable, becoming very uncomfortable. The first group matters to UBS. The rest of us do not.

Happy New Year.


Why your career dream may already be dead



By Neil Patrick


We don’t just have a global jobs crisis, we have a career progression logjam…

Today I woke to a BBC Radio 4 news item which reported that CEOs were complaining (again) about talent shortages and their difficulties with attracting and retaining good people.

There was much talk about “talent acquisition”, “agile organisations”, “human assets” and a good deal more management psychobabble. But whilst I yawned at the language, there was no doubting the veracity of the message.

In October 2015, PA Consulting issued a report which attributed this problem to poor use of HR data:

“There is a mismatch between chief executives’ desire to get talent management activities right and their investment in technology; only 3.6% of CEOs and HR directors had a coherent approach for analysing talent-related data”.

Report author Jennifer Cable said: “The say-do gap is huge. It seems that talent management is belief led rather than metric led, but you name me another critical area of competitive advantage where activity is not being backed up with concrete data.”

I would go even further. The problem isn’t just about data and beliefs. It’s about culture and action. Or lack of it. 21st century HR leadership is broken. It no longer serves either employers or employees well. I have nothing against HR people. And I would point out that HR is by no means the only function which has failed to transform fast enough to keep pace with what Jeremy Rifkin calls "The Third Industrial Revolution". Marketing, sales, finance, even IT in large organisations are similarly lagging.



Recently, the Pew Research Center reported that the US middle class was now outnumbered by the poor and upper classes. This is another indication that the traditional career ladder structure has bottlenecked in the middle of society.

This strategic failure is also evidenced by my own mailbox. Almost everyday I get emails from professional people who despite having great qualifications and work experience report that they cannot get interviews, let alone get hired.

If we have lots of skilled people looking for jobs, AND organisations frustrated in their search for good people, how come this problem exists at all?

What on earth is going on?

I am not going to fall into the trap of blaming one party or the other. But organisations have to accept that the old model of recruiting and hiring is failing faster than they’d like to admit.

This isn’t news to some I know. It’s the maturation of trends which have been going on for at least a decade.

The root of the problem isn’t useless job applicants or wicked HR people. The root of the problem is how both employers and jobseekers think about jobs. What they are, who does them, how they do them, how they are managed, how they are rewarded.

The current model of recruitment has not suddenly materialised. It has had decades of refinement, all designed to assess, quantify and rank the suitability of individuals for a particular job. Organisations like processes and procedures. They help them feel in control. And able to defend themselves against potentially hostile regulatory or legal threats.

Recruitment and selection processes and procedures have now inevitably become hard coded into IT systems called applicant tracking systems. Large employers have invested millions in their adoption and deployment. I have written about the consequences of these systems here.

HR teams are not to blame either. But they have become servants of the machine. The catchphrase “Computer says ‘No’” could have been written just for them…

The problem is that the whole recruitment industry and HR profession has been getting better and better at doing what can now be seen to be the wrong things.

They have become experts at creating boxes and then matching the boxes with the people that apparently best fit into them. These boxes specify everything, much of which is irrelevant or at least a distraction. Things like:


  • Hours of work which reflect traditional norms not operational or employees’ needs
  • Cut and paste competencies which are generic and often based on lazy thinking
  • “Acceptable” levels of sickness which assume everyone’s health is the same
  • Holiday entitlements which reward length of service rather than accomplishments and workload
  • Rates of pay pegged to outmoded concepts of seniority and status.




These boxes haven’t really adapted very much to reflect the huge changes which have been going on in the world. They perpetuate some very old ideas about what a job is and how it should be done. These ideas are a legacy of the old command and control structures which originated in business and organisations in the industrial age.

People were increasingly reduced to cogs in a giant machine. This direction of travel has now reached a breaking point where unless an employer is desperate, hardly anyone can match their over-specified expectations.

If we add in instinctive personal biases around gender, age, appearance, race, we start to get a glimpse of just how much the system is broken. Yes, I know such things are illegal, but they are so easily fudged that hardly anyone worries about them.

Meanwhile the very nature of work has massively transformed in many jobs over the last ten years.

Organisations talk a great deal about becoming agile, yet their procedures change really slowly. Many aspire to being disruptive, yet are effectively paralyzed by risk aversion and legacy structures. They seek to be flexible, yet find change difficult. They espouse how they are customer-centric, yet shareholders' interests always trump customers'. They keep on doing the same old thing when it comes to specifying job roles and finding people to put in them.

Jobseekers are rightly and understandably frustrated and incensed by this. The explosion of  digital communication, means anyone who is looking for a new job can find hundreds almost instantly online. The result – organisations are bombarded with on average up to 200 applications per vacancy.

And since humans cannot possibly be expected to accurately assess such a deluge, automation has been adopted to screen, sort and rank resumes and choose candidates. Except these systems are at best only partially effective. In one test carried out by consultants Bersin Associates, a ‘perfect resume’ only scored 43% on the applicant tracking system…

Organisations aspire to respond and adapt to these problems, but very few are making real headway. This is because they are playing around the edges, when what they really need is a complete rethink of how they can reconcile their need for talented people with an admission that the current way of doing things is no longer fit for purpose.

So we see the continuation of cut and paste job descriptions. Of largely discredited psychometric assessments. Of idiotic interview questions and competency ‘tests’. Of overly rigid terms and conditions of employment.

The future won’t be owned by organisations which perpetuate the status quo. It will be owned by those that can grasp the nettle and figure out how they can live by these ideas not merely talk about them.

For millennials, this fragile career environment is one they have grown up with. They’ve never known anything else. For older generations, it’s nothing short of a catastrophe for which few are equipped.

Organisations will eventually transform. They have no choice. The trouble for people seeking jobs and career progression is that this transformation is going to take a very long time. And the trouble for organisations is that this key strategic requirement is so low on their agendas that they are at risk of organisational obsolescence which at best will hamper every aspiration they have, or at worst kill them.

Happy New Year! ;-)



Pity the Twitter Zombies



There are a lot more zombies than trolls lurking online...

This morning I intended to write about the economic situation in Japan. But as sometimes happens, I got distracted by social media. So I am sorry if you are dying to read about the Japanese economy, but I promise I will get back to that asap (stop groaning!).

Yesterday evening I spent an enjoyable couple of hours drinking beer with Katrina Collier of Winning Impression. Katrina is one of a small elite band of people I consider to be true experts on social media for recruitment and HR. If you are in either of these fields, you really should be connected with her. Here’s a link to her website.

As we chatted, both watching our social media feeds at the same time, Katrina was laughing as she observed Twitter trolls tweeting all sorts of hate to her after she retweeted the petition to keep Donald Trump out of Britain.

Katrina’s an Australian and if I know one thing about Aussies, it’s that they are not easily intimidated. When you grow up surrounded by countless species of creatures which are mostly looking for people to kill, I guess this is understandable.

Yet this was also an instructive situation. The more the hate poured in, the more she laughed. And I ventured that this explosion of Twitter troll activity would do her Twitter metrics no harm at all. Algorithms do not care whether we are generating online love or hate. They just count impact.

The trolls were inadvertently boosting Katrina’s online influence scores with every drop of bile they spat at her. She could laugh with good reason.

When the mainstream media is full of stories about cyber-bullying, the popular message is understandably that we must protect the vulnerable from such things.

But if you are big and grown up enough to take such things in your stride, if you are not easily intimidated, trolls and bullies do us no harm at all. In fact they help us for the simple reason that AI cannot yet always distinguish between love and hate.

This little story came full circle this morning as I reviewed my new followers on Twitter.

This is a daily task for me. Every day there are 30 or 40 new followers. Most are what I call “randoms” – people who are following as many people as possible in the hope that a percentage will follow back and artificially make them look more popular than they actually are. I have written about these ‘binge and purgers’ here and what you should do with them (tip…Don’t follow back ;-))

Another friend of mine, the ever clever Matt Ballantine tweeted the other day:




Matt is bang on the money I think. Most people like to feel popular, but many are in reality terrified that engaging in real dialogues on social media could:

  1. Stir up hate – (don’t worry, at least you believe in something) 
  2. Expose them as not being an expert on everything (don’t worry, no-one is) 
  3. Meet people they’d rather not (don’t worry, you can block them) 

As I reviewed my new followers, I looked at the ones who looked genuine and interesting and then looked at who they were talking to and about what.

And this is where most fall down. I don’t expect anyone to spend hours and hours every day chatting on social media. Not if they have any sort of life. But I do expect to see something that shows they are not a zombie.



Time and again, I see tons of tweets, but zero conversations. It’s as if these people would rather stand there talking to themselves than risk the imaginary terror of the things I describe above.

If you like talking to yourself, be my guest. But really what’s the point? If you are doing this you have become a zombie.

We shouldn’t be afraid of trolls. And we should pity zombies.

All of them used to be people, once.


PS. More proof of this trolling backfire emerged this morning when The Daily Telegraph featured Katrina's tweet in its piece about the Donald Trump petition. Nice one Katrina! :

http://www.telegraph.co.uk/news/uknews/12041412/Petition-to-block-Donald-Trump-from-entering-the-UK-hits-100000-signatures.html