By Neil Patrick
There’s a whole generation of marketing folk faking it...
This post is about the state of marketing in the 21st century. This is something I care deeply about because marketing has been my career for my whole adult life.
To be frank, I am concerned about the condition of my profession. Mark Schaefer, one of my favourite marketing gurus, cited the subtitle of this post in his excellent Grow blog late last year:
"Every CMO I talk to tells me they can’t find the right
people to fill marketing jobs. And yet, I have a lot of friends having trouble
finding a job. The disconnect is in the skills gap.
Keith Weed, the CMO of Unilever, claimed in an interview
that there is an entire generation of marketers who are “faking it” and called
for an overhaul of the marketing function.
Marketing titans like P&G acknowledge that their biggest brands are struggling to find relevance and,
over the last few years, fired thousands of marketing professionals who aren’t
keeping up.
The truth is, the marketing jobs are out there but CMOs
can’t find the RIGHT skill sets they need to fill them and this is creating a
true employment crisis."
I am sad to say that I agree. Marketing has always been a profession which is misunderstood by those outside it. But worse, today, it's now also a conundrum to some people within it.
The reasons are complex, but one of the main drivers is the pace of change brought about by the transition to a digital economy. This change is so rapid and profound for marketing that whole new skill sets are required. And few marketers are keeping up.
I am fortunate to know a great many senior and excellent marketing people. But even these folk, despite their impressive resumes are struggling to keep up with the pace of transformation.
I also know or know of others who at best are fudging it and at worst being downright deceitful about how they can help their employers and clients achieve their goals.
You’ve probably heard the idea, star of a thousand social media memes, that we should 'fake it until we make it’. Sadly this idea seems to have taken hold amongst some marketing people.
According to the very brief Wiki page, ‘fake it until you make it’…
“…is an English aphorism which suggests that by imitating confidence, competence, and an optimistic mindset, a person can realize those qualities in their real life. It echoes the underlying principles of cognitive behavioral therapy (CBT) as a means to enable a change in one's behavior.
In the 1920s, Alfred Adler, a disciple of Sigmund Freud, developed a therapeutic technique that he called "acting as if". This strategy gave his clients an opportunity to practice alternatives to dysfunctional behaviors. Adler's method is still used today and is often described as "role play".
So the origins of this idea are highly specific; it’s a cognitive therapy for people with mental illness. Which is a very different thing to ubiquitous career best practice.
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| No. Just No. (Sorry Steven) |
And if you are a marketing professional or aspire to be one, I'd venture that such a mindset is downright dangerous for you, your business and the reputation of your profession.
The trouble is that some people have got much better at faking it than they are at delivering the goods. And in an age where change is so rapid, the people who hire marketing people unless they are marketers themselves are easily misled by the all the jargon and persuasive patter.
If you hire or engage with marketing people, but are not one yourself, here’s my top 10 things I think you should know:
1: Successful digital marketing doesn't hinge on search engine optimisation (SEO).
Because ranking high on Google does nothing to increase customers’ love for your brand, product or service. It’s just good housekeeping. No more no less.
2: Unless you’re an online retailer, selling things from your website is not the be all and end all.
It is people's obsession with turning their online presence directly into £s which distorts and corrupts their vision about how their online presence should be designed. And it leads to pop-ups, sign ups, redirects and other irritations which alienate the very people we want to love us.
For many products and services, the only time people will visit your website is to check you out. As often as not, those people will not be potential customers, they will be real competitors. For some businesses, a traditional website is actually a handicap. And the best website in the world is not going to help you unless people find something there to make them love you.
3: Social media enables you to build a tribe of loyal supportive followers.
It can. But only if you have a strategy which gives your prospective customers something they want to engage with. And which integrates your social media with the rest of your business. Social media is not a digital advertising platform, despite Twitter and Facebook telling us that advertising with them will turbocharge our business. (Hint: they have their own agenda…).
4. An effective social media presence for your product or service must differentiate you.
It is pure folly to look at who has the most YouTube subscribers, or Twitter followers or Facebook likes and copy them. Because the chances are, they are not your role model and don’t know what they are doing either. 'Me too' might be the latest trendy hashtag, but as a marketing strategy, it's a non-starter.
5. Young people who have spent the whole of their (brief) adult lives using social media are not automatically experts on using it for marketing.
They are just familiar with the platforms as a user. This is not without some value, but it is limited. It’s like appointing someone as a car designer just because they know how to drive.
6. Marketing and advertising agencies are hideously expensive.
There’s a reason big agencies have plush offices and slick sales people. And it’s not because they are experts at what they do. It's because they are experts at extracting money from clients who should know better. This industry 'norm' evolved in an age when big TV and press campaigns and media commissions made a fortune for agencies as well as media owners via opaque cartels. They continue to do this because when their marketing clients are under-skilled, they can still be bamboozled.
7. There's a whole new wave of online influencers that are potentially more valuable to you than Kim Kardashian (probably)
If you look at YouTube, only three of the top 500 most subscribed channels are brands (Time Warner, Disney and Sony Music). The other 497 are people with little or no marketing budget, no big teams of advisors and little in the way of help. What they do have is passion, persistence and a love for what they do. They are in marketing speak, ‘authentic’. This authenticity and focus means they are accruing ever more power and influence. And they are the people who will make or break your brand online.
8. Marketing, Advertising, Social Media and and Sales are not the same thing.
Business owners often conflate these. In essence, marketing is how you create preference for your brand versus your competitors. Advertising is how you build awareness and interest in your products. Social media is how you connect with and build relationships with the people that matter to you. Sales is how you monetise that interest. Mixing these up creates truly horrible outcomes.
9. There are no shortcuts to building a world-beating brand.
It takes consistent effort, month in month out. And if you are unclear about how what you do is different from your competitors, and cannot articulate that difference in an engaging way, you will have a hard time using digital (or any other media) to grow your business.
10. The digital age requires a transformation in marketing thinking way beyond anything that has gone before.
And this is why so many marketing professionals are struggling to keep up. It demands that the very ideas of how businesses grow are completely reinvented. There is very little from the traditional tactical marketing toolkit, which has currency today.
I’d urge every business owner to ask themselves this about their marketing: “Why and how will we make people love us online?” Answer that question successfully, and you will be better placed than most to get to the forefront of the digital marketing revolution.
Oh and keep your fake antennae in a state of permanent alertness…
Finally if your marketing person or people are doing a fabulous job for you, I'll be happy to hear about it in the comments. They do exist and deserve the attention we reserve for endangered species...
