Showing posts with label trust. Show all posts
Showing posts with label trust. Show all posts

In these days of no trust


Students are rightly getting mad, but for the wrong reasons
Photo credit: BillyH



Universities are failing our young people more than ever.

I have always believed that there are some key parts of society where Britain can be proud to rank amongst the very best in the world. Our emergency services. Our armed forces. Our artists and musicians. Our scientists. Our legal system. And our educational establishments.

But, the last few months have not been good for higher education’s reputation in the UK. Recently, Channel 4’s investigative journalism programme Despatches went to town with an exposé of the expenses claimed by university vice chancellors.

The Guardian was not slow to voice its righteous indignation about the expenses claimed by vice chancellors that Channel 4 uncovered from a Freedom of Information Act disclosure:




But expenses are just the latest round in this ongoing reputational crisis. In recent months, as vice chancellors’ pay packets have become public knowledge, universities have been hard at work defending these on the basis that pay is set by independent panels and that these jobs involve the administration of large organisations with multi million pound budgets. Ironically enough, this is the same well-worn argument used by banks to defend their executive pay; that to attract and retain top talent, these people have to be paid huge salaries.

The UK’s higher education institutions are facing a crisis of trust. And for every criticism, come  denials, rebuttals and rationalisations.


But vice chancellors' pay is not why higher education is in crisis…

In the UK, universities have become corporatised and politicised. Higher education is now funded mainly by student debt. It is this debt which has enabled the massive (over) expansion of higher education and salaries for those at the top. This debt is gilt-edged because it is underwritten by the government. But as debt has a tendency to do, it is now spiralling out of control:


Yet universities are still significantly funded from the public purse. This means they are morally accountable to the public. And the public doesn’t like what it sees.

Personally I do not consider that a chauffeured car for a busy vice chancellor is unreasonable. Neither is extensive overseas travel. Nor is entertaining key contacts at top restaurants. Not when we consider the potential gains which can be made. So I think Channel 4 and the Guardian are picking the wrong fight here.

But to students and the public alike, these things reek of self-interest, of corruption, of a loss of moral compass. The problem is not one of defensibility, it is one of perception and trust.

Vice Chancellor’s salaries and expenses are the wrong target…

…because this is not the problem, merely a symptom of it. The real problem is that our higher educational institutions have become more detached than ever before from the very reason for their existence. Rather than facilitating young minds to investigate, question and reason about the world, they have adopted a new raison d’etre, namely the brainwashing of their charges to eliminate ideas which for any reason they find unlikeable or politically unacceptable.

Free speech within university campuses is now actively policed so that only those who support approved ideologies are given a voice. Anyone who might potentially challenge those views is kept out. No platform for them. Worse, if they even set foot on campuses they risk verbal and even physical assault by masked and hooded representatives of the student body, as Conservative MP Jacob Rees-Mogg discovered recently. One of the most articulate, rational, reasonable, courteous and unthreatening MPs you will find, he was jostled about while masked students screamed ‘Bigot’ at him.

Even his political opponents such as Shadow Education Secretary Angela Rayner, condemned his treatment by the thugs:


Such shenanigans are not new. Students have always tended to the left in their politics. What is new is that universities have built walls to keep out anyone who might challenge their new and incongruous positions as both guardians of knowledge and huge money making machines. Anyone who might engage them in civilised debate. And anyone who might, heaven forbid, question their self-appointed ownership of moral as well as educational authority.

So instead of exposing young minds to diverse thinking about the world, campuses are erecting barriers to some ideas. All ideas should stand or fall on their own merit, not be whitewashed because they are banned. Or because someone might find them offensive for whatever reason.

But all of this is a sideshow. It is an aspect of education; it is not what education should be fundamentally about. Education should be preparing the next generation to embark on successful careers, and by so doing, enriching themselves and the whole of society. The hard truth is that higher education should be pushing our GDP, trade surpluses, and household incomes higher.

Yet the reverse is happening. The output of universities in the form of worried young graduates, is creating a new class of disenfranchised and impoverished young people whose disproven faith in their educational investment has led them not to the beginning of glittering careers, but instead to the hell of internships, zero-hours contracts and low paid service jobs in a gig economy.

So we have more young people than ever questioning quite rationally whether they really want to take on £50k of debt, when they have little confidence that they will find a good job after graduation. We have employers moaning about the low quality of recent graduates. We have current students demoralised by the paucity of tuition hours. We have professors not teaching but spending most of their time working on research and academic papers, while the actual teaching work is sub-contracted to poorly paid visiting staff. And we have highly politicised campuses which tolerate only those with the 'correct' political point of view.

Higher education in the UK displays all the elements of a classic bubble about to burst…over inflated and debt-funded revenues, self-indulgence by those at the top, emerging scepticism about sustainability, denial of the problem.

And most telling of all, the collapsing of trust. This is the real betrayal of our young people’s lives and prospects. Bubbles always burst when trust evaporates. And trust ebbs fastest when denial is strongest.


Update: Just nine days after I wrote this, assuming no-one else felt universities were obstructing free speech, a cross party panel of MPs and peers published a report saying they also think they are. Fear I am unconsciously becoming connected to mainstream group think...;-)






How to get to love networking


By Neil Patrick

I always hated networking.

All those awkward conversations with strangers thinking, “I hope this is over soon and I can go and do some real work”.

But today I have completely changed my attitude. I network all the time and without it, I’d never achieve anything in my work.

Networking isn’t optional, or a chore, it’s a joy because I learned to change how I think about it entirely. And if you dread networking, or feel awkward, I hope these tips will get you out of the pain zone and into the gain zone.

Rather than thinking of networking as an "event", consider it an ongoing, lifelong process of building new relationships with people you actually like and want to be connected to.

Being a good networker gains you control of your life in ways which many people just don’t appreciate. I realised after many years of getting it wrong that networking means I can choose who I develop relationships with. And by the same token I can get away from those who for any reason I don’t like.

So lets’ get on with the eight tips that changed my whole experience of networking.

1. Focus on giving not getting

Golden rule number one, is that you are not there to get things from others. You are there to try and find out more about them and see if you can get along. Showing an interest in them makes it easier for others to talk to you. After all most people love talking about themselves. People do business with people they like, so let them do it. Relationships don’t materialise in a few minutes. They mature over time. Usually months or even years. So approach networking as a fact finding mission. Ask questions, be friendly and likeable and offer to help people out anyway you can. Never ask for anything from them in return.

2. Be visible

This was always a big problem for me. I always had a desk full of urgent things that I needed to get done. I thought that every networking event was robbing me of precious hours that I needed to do my real work.

But today there’s a great solution. I don’t go to many physical events. I probably do 80% of my networking from my desk. I connect with people on Twitter and Linkedin. But I also move dialogues offline as soon as possible. I Skype with people and we exchange emails.

This has a couple of huge advantages. First my network is global so I can connect with a lot of people, I’d never meet in the real world. And since I live in a forest in Wales, I’m not exactly surrounded by movers and shakers in business. Second, this is much more time efficient. There are no long drives to venues. No protracted schedules. I just fit things into my schedule when it suits me and save the face to face meetings for the times when the real business is being done.





3. Listen more than you talk

There’s a very old saying attributed to Greek philosopher Epictetus which goes something like “I have two ears and one mouth and I use them in that proportion”. This is great news if like me you tend to introversion. It has the great benefit that provided you ask good questions, the other person will do all the work AND you’ll be perceived as more empathetic and interested in others. Both great foundations for a good relationship in the future.


4. Think long term vs. short term

Relationships don’t just magically happen. They take time. Trust is earned slowly and consequently many people just don’t have the patience to nurture business relationships over time. But just as you can pick up instantly again with an old friend you’ve maybe not spoken to for six months, you can do the same with business relationships…provided you’ve already followed the first three points above. Moreover, I find that people I’ve maybe not had contact with for several months are often more pleased to hear from me than if we’d been in more regular contact.


5. Don't over commit or feel guilty

Never promise to do something you have doubts about delivering. This is serious trust-melter. But if you don’t have to the desire or capability to deliver what someone is asking for, you don’t have to give them a blunt refusal. Just tell them that your schedule won’t allow you to do what they’d like. This has the bonus of letting them know in a kind way that you are in demand and it may well prompt them to reconsider their request and reframe it in a way which makes it more palatable or attractive for you. Likewise, meeting someone does not commit you to keeping in touch. Never feel obligated to keep up a contact if for any reason, you feel it’s not right for you.


6. Be honest

Tell the truth. Always. If someone asks you if you know about something, don’t be tempted to say “yes” just to avoid feeling dumb. No-one expects anyone to know everything. And if I don’t know an answer to a question, I am quite upfront and say, “I don’t know”….often followed by something like, “But that’s a really interesting question, I’ll find out and get back to you”. And I always keep that promise. Not knowing something isn’t a problem – it’s an opportunity to learn and prove your worth and reliability to someone else.


7. Take action immediately

Everyone is busy these days. So look for ways to execute tasks immediately, rather than adding another job to your to do list. For example, just the other day I was on a Skype call and the other person said, “Oh you really should connect with my friend, you two would really have lots to talk about.” I agreed and the introduction was made via Twitter. In about 30 seconds flat! And it was true we did have a lot to talk about and have already scheduled a face to face meeting to do just that.


8. Only go to things that excite you

If you have a choice, don’t ever go to things that you think you should attend, just because of who else will be there. If the event doesn’t ignite your passion, you’ll not be on your top form and the event will sap you of the energy and spark you need to make a positive impression on others. In fact I have taken this mantra one step further and created my own local networking event with a couple of business friends. We all agreed there would be no agenda, no speakers, no rules. But it would be exclusive. Exclusive in as much as we’d only invite people we thought could add value and even more importantly that we liked and who we thought would welcome an informal business environment.

I used to hate networking, but today, I spend more time doing it than ever before. And it’s a genuine pleasure because I apply these rules. If you hate networking I hope they help you too.




The top 10 trust-melters on your social media


By Neil Patrick

The importance of trust in your personal brand and social media is something which often gets overlooked in an age where clever techniques are assumed to trump everything else.

If people like you, they’ll talk to you. If they trust you, they’ll do business with you. - Zig Ziglar

I have plenty of tips on this blog for better social media management to help build your personal brand. The thing I have never talked about until now is trust and how we can enhance or reduce it in terms of our social media activities.

We all know trust is difficult to win and easy to lose.

The question is how should we present ourselves and behave on social media to enhance this aspect of our online reputation and not diminish it?

Based on what I see day in day out on social media, here’s a list of some of the basic things I think we should all pay attention to.

1. High intensity recirculation

Digital media is designed to make sharing easy. One click and you can share almost anything you like. But this characteristic of social media risks creating digital overload for your network. I see plenty of people who churn out shared content at a frantic rate. They do it because it’s easy, and in the misguided belief that that the more you do, the more you’ll benefit.

I don’t agree. It’s the equivalent of social media spamming. It’s not big and it’s not clever. And it does your personal brand no good at all. Everything we share should be for a reason and it should have a value to its recipients – even if that value is just entertainment or amusement. 

Think before you click!

2. Buy me now! 

I quickly lose interest in professional profiles which try too hard to sell. Your personal profile on Linkedin especially isn’t the place to be shouting at people ‘buy this’. It’s the place to tell people who you are, what you have accomplished and why you might be of value to them. They’ll decide later, possibly much later if they want to buy you or from you.

And remember, that time isn’t when they first encounter you on social media. People, love to buy but hate to be sold to. Isn't that why no-one in their right mind will follow someone on Twitter whose profile says something like – ‘I got thousands of followers free – let me show you how you can too’?  (did you ever notice how none of these people actually have more than a few dozen followers?)


3. Engage on old world media too 

Social media is great for finding new people and starting to build a relationship with them. But it’s absolutely no substitute for meeting face to face, a Skype chat, talking on the phone or even emailing each other. Every single one of my most valuable social media relationships may have started with Twitter or LinkedIn, but the real value is created away from social media, not within it.

Social media is the start point for building valuable relationships not the destination.


4. Your profile picture says more about you than you ever can 

This is such a basic point that it seems almost too obvious to mention, but it is hardwired into humans to make split second evaluations of each other based on what the other person looks like. So invest in a professional headshot, with a professional photographer. 

Not only will you look better, the difference between a mobile phone snap against a blank wall and a professional headshot sends a powerful subconscious message…I should be taken seriously, because I care about being professional in every detail of my work.

And use this same picture for all your social media platforms. This is an exercise in brand presentation and consistency, not personal vanity. 


5. Be human 

Showing a little of your unique personality on your profile and social media interactions is a good thing. You are not a machine, so why try and present yourself as one? 

People form relationships with other humans, so show your personality a little. It’s not a substitute for being professional first and foremost, but it’s our individual quirks that people respond to and remember, much more than the dry matter of our professional accomplishments. If something about you is unusual amongst your peers, then use this. I happen to love heavy metal, so I drop small references to it here and there which shows I am just a little bit different.


6. Be likeable 

I am constantly amazed at how some social media interactions are so hostile. Perhaps these interactions should be called ‘anti-social media’. Just because someone has an opinion that is different to yours, it isn’t a reason to attack them. Respect others’ opinions, be courteous, even if they are not courteous to you. 

On Twitter for example, I think sometimes people forget that our tweets are public. If someone follows me and their tweets don’t show respect and courtesy to others, I am unlikely to follow them back. 


7. Pay it forward 

Helping others before we help ourselves is perhaps the best way I know of showing who we are and building goodwill towards ourselves. Help others, ask for nothing back. This might be something as simple as clicking the like or share buttons on their content regularly (provided of course you do actually like it).

It gets you noticed, it shows that you care about others and most importantly, it shows that you understand the power and value of collaboration.





8. Choose your friends carefully 

Rightly or wrongly, we are judged by the company we keep. I’m not saying avoid the people who for whatever reason are not superstars. On the contrary, helping those perhaps less experienced than yourself is a very positive and laudable thing. But we should also work hard to build relationships with the high profile people in our professional space. And more than ever before, social media allows us to reach out to people that in the analogue world would be hard to reach.

Having connections with these people isn't just valuable because of potential opportunities. Even if you never actually progress your relationship with them further than a Twitter connection and the odd retweet, their connection with you carries weight and influence within the social media platforms which see that you are connected and respond accordingly. 


9. Create your own unique value 

Sharing the work of others is great, assuming you are selective and discerning. But the most powerful way to build your standing is through the creation of your own unique material. It could be as simple as adding insightful comments to the work of others.

It doesn’t have to be a full blown blog either – images are always popular and if writing isn’t your thing, it’s easy to build your profile and content with interesting pictures. Smart phones make this easier than ever.


10. Be consistent 

We are all multidimensional as people. But in the world of professional networking through social media, it gets confusing if your content and activities are really diverse. In the purely social space, we can indulge our whims and fancies. 

With professional social media we need to stay focused. If you have multiple interests and activities, then at least with Twitter, you can have separate Twitter accounts for them. Sadly the same isn't possible with LinkedIn.

So decide what you are about within your professional social media space and stay on topic. Everyone will appreciate it.

I am sure this isn’t the last word on the subject, it’s more a simple checklist of what seem to me to be sensible best practices. So if you’d like to add points to the list, I’d love to hear about them in the comments below.