By Neil Patrick
Career coaching is a new and high growth industry. There are over 300 coaches following me on Twitter alone. It’s arisen because as job search becomes ever more competitive and challenging, people are discovering the hard way that being really good at what you do is no longer enough to ensure that you have a successful career.
The best career coaches provide the insight and key skills that people need to reach their career ambitions. Whether that’s finding and getting hired into a new job, moving forward in an existing career, or making a complete change of direction mid-career.
But with so many coaches out there, how do you know what to look for to find the best coach for you?
Do you even need a career coach?
So I turned to my good friend Marcia LaReau, founder and President of Forward Motion US to try and find some answers to these questions. Marcia is exceptionally well qualified to deal with this subject. Since founding Forward Motion, Marcia has helped hundreds of people succeed in overcoming their career obstacles.
NP: Marcia, why do you think career coaching is needed at all?
ML: Thank you Neil. First I’d like to say that the definition of career coaching has changed dramatically with the economic situation. As we become a global, technology-driven economy, the very core attributes that are needed for businesses to succeed is changing. That in turn has changed career coaching.
Prior to the Great Recession we believed that we could define what we liked and enjoyed and pursue that as a career. At that time career coaches helped their clients identify what they liked and enjoyed and then helped them find a place where they could do those things, get paid a living wage and hopefully, grow their career. It was a long-term outlook.
Today this isn’t enough. It’s still important for a person to understand what they enjoy; however, businesses have been under a mandate to cut costs, increase profit margins and get everything out of their employees that they can. I don’t’ mean to infer that businesses are all being run by inhumane ogres. Many businesses are simply trying to survive. I also don’t mean to infer that there isn’t a fair amount of inordinate greed that causes companies to drive their employees past what is reasonable.
Let me get back to career coaching—the point here is that companies do not have the capacity to focus on the career growth of their employees (unless it is part of their succession plan and directly benefits the company). So today, everyone who wants to work is in charge of their career development and the direction they will pursue.
The scope of doing this is huge! People have to be aware of their core attributes from a business perspective. They have to position themselves both online and in the business community as a viable, credible resource in their areas of expertise. Then they have to understand the changes in their industry and how they can remain viable in a changing market. It’s a lot!
Today’s career coach is also a job coach and understands the hiring processes and the employment market. A career/job coach guides their clients to maneuver through the distractions to identify the employment goal and scope out an effective path to get there. In the process their client should (in my opinion) learn how to manage their career so they are proactive with regard to their future security.
Without a career coach, many people have become resigned to the idea that if they get a job that gives them a living wage, then they should be grateful and settle…even if they don’t like what they are doing for eight to 10 hours a day (or more), five to six days a week.
NP: Should someone use career coaching when they have a job, or is it really just for when they are facing unemployment?
ML: Businesses, industries are changing at record speed today. In my opinion, everyone should have a career coach and check in with him or her at least once a quarter and more often if there are signs that a business is losing its place in the market. Further, it is expected that everyone will change jobs every three to four years. It could be within a company, but not necessarily.
I believe every person who wants to work for more than five years should engage with a career coach as someone who is watching their industry and market and identifying potential disruptions that could cause an unwanted financial situation. In addition, the career coach should be looking for opportunities to grow potential earnings and help the client maintain their credibility in the industry and move their career in the direction that suits their long-term goals.
All the people that I talk to want to end their career strong. Today that is easier said than done!
NP: Does everyone need it, or are some job sectors more suited to it than others?
ML: Disruptive innovations such as Big Data and social media are changing the landscape of every job sector. So in my opinion, everyone should have a regular “career checkup” with a qualified career coach.
NP: If someone loses his or her job and money is consequently really tight, how can anyone justify spending money on coaching?
ML: How can they NOT justify it? One of the primary goals at Forward Motion is to reduce the time to employment. A good career coach should reduce the number of weeks of unemployment significantly.
Let’s say that a standard (non-executive) job search costs between $2K and $3,500. If a person makes, let’s say $52,000 a year. So the job search costs less than one month of salary. AND if the average job search is approximately six to eight months, and the job coach reduces that by four months, then the client is now $12,000 ahead because they spent $3K on a career coach.
Also, with a career coach, the chances a person will get a better job at a better salary, increases significantly.
NP: Tell me about the typical problems people come to you with?
ML: Their situations run the gamut of the imagination. Some people just have no idea how to go about the job search. They are bewildered and overwhelmed. Others have tried everything they can think of and used every available cost-free option they could find—nothing worked and the finally called me.
Some people are in industries that are failing or have already died and need to assess their transferrable skills and/or re-credential themselves and figure out how to get a new career path without having to start from scratch at as an entry-level employee.
And then there are the early-career millenials who see record-high unemployment numbers in their college friends. They don’t just want a job, but they want to do something that brings value and doesn’t just fill the pockets of corporate business owners and investors.
Finally, about 30% of my business includes executives, who many times have reached out to their network and come up empty. Executives, more than any other group, come to me earlier in their job search. They know they need help and that they aren’t an expert and they want someone who can advise them.
NP: And how does coaching help people overcome these problems?
ML: A good career coach knows the market and the current hiring practices. They can put together a customized program that will reduce the time to employment through a carefully designed, flexible search strategy.
A truly dynamic jobsearch strategy is anything but a shotgun approach where people apply for a ton of opportunities and hope something happens.
I believe that an effective program sets a foundation for the search by identifying the most viable employment opportunities where the jobseeker is found credible, and where they qualify for the jobs. Then they must create an airtight identity both online and through their application materials. That includes a stunningly polished and customizable cover letter and résumé. With the foundation in place, we apply for 5 jobs and find out how what happens. We then rework the materials and apply for five more jobs. Within two or three iterations, the client is getting calls for jobs that are a good fit.
NP: What can you tell me about your success rates?
ML: First, I don’t abandon clients. If they are diligent and conduct themselves in a professional manner, then we will work until they are hired. It’s harder in some industries than in others.
Nonetheless:
- 98% of Forward Motion clients get hired
- 76% of mid-career clients get hired in 68 days
- 96% of early-career clients get hired in 45 days
NP: If someone is considering career coaching, how should they go about finding the best coach for them?
ML: First, there should be a good fit from a relationship perspective. In other words, there should be open communication. A good career/job coach sometimes has to say things that are personal and private. The relationship should develop so that when comments are made, that are difficult to hear from the jobseekers perspective, the jobseeker knows it is being said with his or her best interest in mind. So the relationship must be candid and comfortable.
Second, the career coach should be someone who diligently wants to get place his or her client in a new job. This is tricky since the jobseeker brings in income for the career coach. There are some career coaches who want to sustain the relationship to earn more income. I am sorry to report this. I handle this by putting a cap on the cost of the jobsearch. So the jobseeker knows that expenses won’t get out of hand.
NP: What does it cost? And are there any things you’d caution people about?
ML: I try to provide my clients with choices around the costs. An early-career search may go as high as $2,500. A mid-career (non-executive) search may double that number although I haven’t had anyone do that. Executives are a different ballgame and it depends on how much he or she wants to do and how much I would do. So an executive search might be as little as $2500 and include no more than a stellar résumé, or it could be as high as $20K and include the total management of a jobsearch.
NP: Thanks Marcia.
ML: Thanks Neil.
I'd like to thank Marcia for the time she has taken to share these valuable insights. You can find out more about Forward Motion US and their resources and services here. Do please post any comments or questions below and we'll do our best to answer them.
