Showing posts with label future of work. Show all posts
Showing posts with label future of work. Show all posts

Big firms are trashing their own people assets



Age and experience exposes the naivete of youth Clip courtesy BBC's The Apprentice

By Neil Patrick

Recently I had some bad news from a friend. His wife had been laid off in a corporate restructuring.

This lady had spent over ten years with a global blue chip employer and through professionalism and hard work had risen to the position of Global Marketing Director.

She’d done absolutely nothing to deserve her ejection. On the contrary, she had been diligent and committed. Her results and appraisals had been excellent. Her colleagues thought highly of her.

Yet in an HR spreadsheet exercise, she and several hundred other senior colleagues were terminated. No ifs, buts, or options. Just out.

Age is always side slipped in diversity programmes

The firm’s plan was to cull the most senior and expensive people and hire younger – and of course cheaper people. Doubtless, someone had bandied around the term ‘Digital natives’ in the discussions about this decision.

Perversely, their website talks a lot about creating a more diverse workforce – yet this diversity appears to mean just gender and ethnic diversity. They seem to have forgotten that age is also a diversity issue and a protected characteristic in law (in the UK, under the Equality Act, 2010).

Money talks and…you know the rest


I understand a severance package (doubtless constructed with bullet proof legal advice) is in place. But this is not the point.

The point is that this is no doubt thought of as cutting out the dead wood and saving money in the process.

We need to look at people as part of the balance sheet more than the P&L

The second irony is that her employer is one of the biggest and most prestigious advisory and consulting firms in the world. i.e people you’d expect to understand that assets like people are part of the balance sheet (at least conceptually), not just a cost on the Profit and Loss account.

Older and more expensive people are more valuable than younger and cheaper people. We need them both and we need them to work together respecting and harnessing each other’s unique skills and aptitudes.

After so many years, my friend’s wife is older. She’s more experienced. She’s more valuable than however many cheaper young people they could hire instead. Perhaps not if this was a potato farm. But this is a global leader in knowledge-based advice and solutions for large corporations and organisations. They trade in intellectual capital. And intellectual capital isn't bought, it is grown and nurtured over years.

How many times do we hear CEOs spouting the mantra that ’Our people are our most valuable asset’?


That’s right. They are. And when you have invested a decade in nurturing an asset, surely it’s idiotic to just throw it away for a cheaper and less effective one?

But she’s in marketing; like its cousins, sales and advertising, marketing jobs are notorious for over-valuing one personal characteristic; youth.

Ageism is illegal in the UK. But it is also the last of the ‘isms’ to remain socially acceptable. And since it is so easy to fudge, many employers breach this law routinely.

So her chances of a rapid and smooth transition to a comparable role elsewhere are slim and will become slimmer with each month which passes.

There’s no such thing as a specialism where youth trumps everything else

Most people believe that marketing demands high creativity, high energy, media know-how. Exuberance and slick presentation skills don’t hurt either. These are characteristics which are incorrectly (see my post about this here), believed to be more prevalent amongst the young. The reality is something else. Effective marketing teams are experts at revenue generation; nurturing client relationships; data gathering and interpretation; brand building; managing specialist suppliers.

I work all the time with smart, enthusiastic young people who have marketing roles. They are wonderful. But they are also inexperienced and limited in their understanding of how to build successful businesses. They simply have not had the depth of experience to obtain the perspectives which I learned often painfully through 30 years of hard won experience.

Sure our world is transforming faster than ever before, but this doesn’t mean it is entirely different. The digital revolution doesn’t change the fundamental workings of economics and business, it just changes the ways in which these goals are attained. The Zuckerberg mythology is just that. Facebook is a success not because of Zuckerberg’s youth. It’s a success because he did better than his Silicon Valley peers…who guess what, were also young and inexperienced.

Youth alone is not a panacea for the digital age. The future belongs to those organisations who can figure out how to satisfy the aspirations and nurture the talents of young and old alike. It’s called ‘inclusivity’ guys…

Digital business is not at all beyond the comprehension of older employees. In fact I’d wager they could bring a good deal of common sense to some of the short sighted nonsense I see written about SEO, social media and other preserves of the tyros.

Please, please please, let’s stop believing that somehow culling the most experienced people is a recipe for progress.

It’s not. It’s like setting fire to your best work and flushing the ashes down the toilet…





Robots aren’t just stealing jobs; they are the creators of their own destruction.


By Neil Patrick




Asimov’s three laws of robotics are often cited in the debate about jobs and the threat of AI.

Isaac Asimov was a gifted and insightful science fiction writer. No more, no less. But his thoughts applied to today are about as helpful as reading Jane Austin is for tackling wealth inequality.

Asimov’s third law stated, ‘A robot may not injure a human being or, through inaction, allow a human being to come to harm.’ Most assumed this referred to physical harm. The reality is that that it is economic and social harm which we should be most worried about.

If you read this blog, you’ll know that I have been arguing for over 5 years here that the rise of the machines is unlike any previous technological change in the existence of mankind.

Its scope is so vast and the pace of change so rapid, that people, let alone institutions and government cannot keep up. And it is ordinary people who will pay the price for this.

It has been interesting to watch opinion about this shift. It started as a utopian view that the machines would free us all from the tedious and boring work; we’d all become valued for our creativity, our people skills, our innovation. Unless we didn’t have much of these things to start with…

When the raw economics revealed this was a Disney-like fantasy, then it was argued that this revolution would create a new world of work in which we’d all become freelancers, skipping merrily from assignment to assignment. The gig economy would be our liberator and digital communications would free us so we could all sit on a beach somewhere with a laptop earning our living. What happened instead was that the likes of Uber and zero-hours contracts created hideous exploitative machines of misery for millions.

Yet these were just the growing pains it was argued. Regulation and government interventions would act to calm the beast. Smooth out the inequalities and inequities. Like ensuring that Google and co. paid their fair share of tax…

I didn’t buy any of it. Yet I secretly feared that I was digging my own grave. Which would probably have a headstone including the words ‘reactionary, pessimist and Luddite’.

Then this week an article appeared in the Times by a young man named Raphael Hogarth .

Titled, ‘A life without work is not my idea of fun’, Raphael reports that the evidence from those who know most about these things such as AI entrepreneur Jeremy Howard, despair that “people aren’t scared enough”.

I agree. They are not even a little bit scared enough. This is indeed a monster unleashed. Just not quite the same one as Asimov envisaged.

The tidbits of crack cocaine attached to the monster such as online shopping, ITunes and MyFaceGram have blinded people to the reality that the monster will simultaneously pander to their desires while covertly devouring their ability to earn the money they need to live.

And in so doing, the machines will destroy their own revenue-based raison d’etre.

But to get back to Raphael’s article. What was most interesting to me was that he seemed to accept without much difficulty that his own future employment was under threat from AI. And that assuming the governments of the West manage to create a workable form of universal basic income (which I doubt), then he’d rather not have an idle life.

This is perceptive and admirable. It is also a watershed. It’s the first time I have seen in mainstream media, any commentator resigned to the reality of the AI monster.

And yet again, I find myself saddened by the fact that my own worst fears have come a step closer to being realised.



The Internet of Things and how it is creating YOUR next job NOW


By Neil Patrick

Drawing credit: Wilgengebroed on Flickr



The Internet of Things (IoT) is the next big thing. The thing is this; right now, digital tech is set to inhabit more and more of the devices and products we use everyday.

If you follow me on Twitter you might have noticed that I am not exactly a fan of AI. Call me a Luddite if you wish – but let’s face it, it’s much less cruel to poke fun at machines than people.

The simple fact is that I am not against technology, I am against the fact that it is destroying jobs faster than we can create new ones.

I like progress, but since the main driver is profit, no-one who has a big stake in this cares one bit about whether or not this progress delivers more jobs. In fact, the business models for most tech startups rely on the fact that they need less people and cheaper ones than the bigger businesses they disrupt.

Technologists want to make new things. Businesses want to make money. Governments are just happy to see a new factory or office doing internetty things, quite oblivious to the fact that this may well be disrupting jobs in more traditional businesses.

Anyway, we cannot change any of this.

What each of us can change is how we think about the IoT. Because this is going to be a massive growth sector in jobs in the next few years.

The temptation I think for most people who are not digital and tech specialists is to think, “Okay Neil, but that’s all computer stuff and that’s not my field at all. I don’t how to write computer code and I don’t want to either.”

And my answer is that you don’t have to do any of this. I am not suggesting that all you lawyers and accountants should grow beards, don cargo pants and become all techy.

Because what’s coming isn’t just more jobs in coding and programming. What’s coming is a transformation in which understanding how to deal with the issues surrounding the IoT will create huge numbers of new job opportunities in every area of specialism. And ones for which there will be a real shortage of skills.

What everyone should be doing right now is figuring out how the IoT is going to impact their job field. If you are a marketing person, what are the ways in which the IoT will impact the consumers of goods or services you deliver? If you are a real estate person, how will the IoT make property more or less saleable? If you are a lawyer, what sort of legal issues are likely to arise as the IoT becomes more and more established?

Because if you start thinking about these things right now, figuring out what the questions are (not even the answers) in YOUR specific area of expertise, and better still writing and talking about them, you’ll be positioning yourself as a rare expert in your field. Your know-how will be scarce. You will have transformed your value and marketability by one simple small change in what you do today that will be a massive investment in your career assets for tomorrow.

And tomorrow is coming very soon.

PS Despite my worries about the impact if the IoT on jobs in business, one area that I really hope grasps this opportunity is the NHS. If anyone needs to do more with less people and cost than before, it's our struggling public health services. Now that would be progress for the benefit of all...




Intel to join global job destruction initiative


20 April 2016

By Neil Patrick

The Wall Street Journal reported yesterday that Intel, the world’s largest computer chip maker is embarking on a swath of job cuts around the world, saying:

“Intel Corp. is planning to slash 12,000 jobs, 11% of its workforce, a consequence of the shrinking personal-computer market and the chip maker’s failure to take advantage of the industry’s transition to smartphones.

The restructuring announced along with first-quarter results on Tuesday is Intel’s largest yet in terms of the number of employees affected.”


The irony of the situation is obvious – one of the greatest creators and enablers of job destroying technologies in recent years is now having to face up to its own job loss tsunami. Champions of the job creation capabilities of the tech sector should be eating humble pie or at least turning maroon with embarrassment.

If the world’s tech giants are not going to create more jobs, who will? Intel isn’t a Facebook, an Uber, a TripAdvisor, i.e. one of the job-lite app-based giants of tech. It’s a manufacturer of the equipment that enables them and us.

We just got one step closer to a job free world.

Intel News issued a statement on 19 April confirming this:

“These changes will result in the reduction of up to 12,000 positions globally — approximately 11 percent of employees — by mid-2017 through site consolidations worldwide, a combination of voluntary and involuntary departures, and a re-evaluation of programs”

Meanwhile over on the Intel Twitter feed, despite this gloomy news, the Intel comms team were putting on a brave smiley face and were keen to tell us that they are in the world’s top six most ‘authentic’ brands and not at all a Micky Mouse company:



It’s not the end for Intel, but it does remind us how tech businesses are not immune to reality. All businesses have life cyles, some short, some long.

Intel’s troubles reflect a common challenge in the tech sector. Companies that lead one generation of computing often struggle in the next. For decades, IBM's large mainframe systems were the natural choice for the world’s biggest businesses. IBM’s business flourished across the board, yet IBM was forced to withdraw from PCs and low-price server systems as competitors sucked profits away from the business.

Intel’s troubles have been coming for a long time. After reaching a peak share price approaching $80 no doubt helped no end by the false flag of the Millennium bug (remember that?), the business share price has bounced around in the $15-$35 range ever since as investors have failed to see any significant grounds for major optimism:



What we are seeing with Intel is not the end but possibly the beginning of the end. And Intel’s own announcement reveals a dead giveaway:

"Chief Financial Officer, Stacy Smith, will transition to a new role leading sales, manufacturing and operations (my emphasis), once the company identifies a successor to Mr. Smith, a 28-year Intel veteran. The company has begun an executive search that will include internal and external candidates."

So a finance guy is being put in charge of sales, manufacturing operations.

I have nothing against finance people. In fact I like them. But they don’t know how to grow businesses. They just know how to reduce costs. When Finance is in charge of Sales and Operations, you know there will only be one outcome – short term profit gains and long term business contraction.

This is the classic life cycle of tech businesses: founded by technologists, then run by operations, followed by marketing, then sales, then finance, and finally by lawyers.

Intel appears to be just one step away from the end game…



Davos is depressed this year, and we should be too


By Neil Patrick

Welcome to an exciting brand new year. What does 2016 have in store for us? Well the world's top economic, business and government minds are all in Davos to figure it out for us.

Here in the UK, despite the government crowing about the record number of ‘jobs’ it has created (actually this is only true if we count what I call the 'self-unemployed'), there’s no sign that many normal people actually feel much better about things. In the US, a similar pattern is occurring; a slight uptick in hirings, but a persistent deterioration of incomes.

From my perspective it's all been rather obvious for a long time now: the world is trapped in a vicious circle of low growth, low interest, low inflation and low hope.

In September 2014, the World Bank finally decided the global jobs crisis was more or less ‘official’ as I reported here. According to their estimates, the global economy needs to create a further 600 million jobs by 2030, just to keep pace with population growth.

16 months later, and this topic is now one of the main themes of the World Economic Forum at Davos. This week, the world’s elite in business, government and rather weirdly IMHO, entertainment (Bono, Will.I.Am, and Leonardo DiCaprio are there too), have all gathered in this swanky ski resort in Switzerland. Not surprisingly, no-one invited me or anyone I know.


Davos in Switzerland - Where the world's elites are this week
Credit: 
de:Benutzer:Flyout


As the super rich engage in their own peculiar form of networking and schmoozing with their peers, the world’s stock markets are in turmoil, global investor confidence is tanking, interest rates seem to be stuck for at least another year, oil prices are in free fall and the wealth and incomes of ‘normal’ people are continuing to shrivel. Oh, and just to add insult to all this economic injury, here in Wales, it has been raining for the last 81 days…

But even the just modestly well-off are taking a hammering too as trillions have been wiped off stock values since the year began. Sir Martin Sorrel, chairman of U.K.-based advertising giant WPP was characteristically pragmatic saying:

"The new normal is a low-growth world"

Sorrell is worried that companies are not confident enough to invest in new projects that might create growth and jobs. Instead, they increasingly prefer to reward shareholders with dividend payments and share buybacks.

And consumers remain wary too; nearly eight years after the global financial crisis saw the collapse of many banking groups and triggered the deepest recession since World War II, many retailers have reported massively disappointing sales over the Christmas period.

But let’s not despair. Fortunately Swiss bankers UBS have come up with a 'keynote' report which deals with the main theme for this year’s Davos conference. It is titled excitingly, “Extreme automation and connectivity: The global, regional, and investment implications of the Fourth Industrial Revolution”.

Well I was excited by it…

I don’t expect you to read it, but if you are as nosy as I am and have some spare time, here’s the link to it.

The mainstream media is busy not reading it much either, either because they are too dazzled by the parade of rich and famous people they are itching to photograph, or because for them this is just another reporting gig and careful reading of such things takes too much time when they have tight editorial deadlines to meet.

However anoraks like me do read such things. Very carefully.

In case you are not familiar with the who’s who of global private banking, let’s just summarize UBS’s resume. UBS is the biggest bank in Switzerland, operating in more than 50 countries with about 60,000 employees globally. It’s the world's largest ‘manager’ of private wealth assets, with over CHF 2.2 trillion in invested assets. In other words, it’s the bank of choice for the world’s super rich.

Swiss banks do not care about the likes of you and me. They do care about things like making friends with the rich, powerful and influential folk at Davos. They work hard at this (aka spending lots of money). And they apply a lot of their considerable reserves of brain power too. The term ‘establishing our thought leadership’ was doubtless bandied around their offices a lot as the work was being done on this report.

Over the years, UBS has built up an extensive corporate resume of what Wikipedia rather euphemistically call ‘controversies’. These include laundering Nazi holocaust assets, tax evasion in the US, France, Germany and Belgium, LIBOR rigging, bond market rigging, currency benchmark rigging, FOREX manipulation, rogue trading, misrepresenting mortgage backed securities, and illegal arms sales money laundering.

There is a full description of all these accomplishments and more on Wikipedia here.

In the interests of balanced reporting I should point out that UBS is ranked in the US as amongst the top 100 best places for mothers with children to work and invests significant sums in the arts and cultural sponsorships. In October 2013, UBS Wealth Management was voted the Best Global Private Bank by Professional Wealth Management, while also being recognised as the Best Private Bank for Philanthropy Services, and the Best Global Brand in Private Banking.

A Thomson Reuters survey ranked UBS number one in all three of the key disciplines of research: Research ; Sales and Equity Trading and Execution. UBS was also named as the number one leading pan-European brokerage firm for economics and strategy research.

I will let you form your own views about the question, ‘If UBS was a person, who would they be?’

The UBS report sets out to forecast the impacts of current trends in technology, markets, business and politics to provide a view of the economic outlook for different countries around the globe.

The introduction proclaims:

“Previous industrial revolutions have been driven by rapid advances in automation and connectivity, starting with the technologies that launched the First Industrial Revolution in 18th century England through to the exponential increases in computing power of recent decades. The Fourth Industrial Revolution is based on the same two forces. The first is extreme automation, the product of a growing role for robotics and artificial intelligence in business, government and private life. The second, extreme connectivity, annihilates (interesting choice of verb – Ed.) distance and time as obstacles to ever deeper, faster communication between and among humans and machines.”

So far, so what? If you have been alive and awake at all in the last few years, this is as obvious as the fact that night follows day. And as anyone who has followed this blog from the beginning knows, I have being banging on about this for over three years.

They continue:

“These changes will have very different effects on nations, businesses and individuals. Automation will continue to put downward pressure on the wages of the low skilled and is starting to impinge on the employment prospects of middle skilled workers.”

It isn’t starting guys, it’s been happening for the last ten years at least (But I know, you’ve been a bit distracted).

But wait, there’s good news (sort of):

“By contrast the potential returns to highly skilled and more adaptable workers are increasing.”

Interesting that the word ‘potential’ is used here. This is a word bankers love, because it’s a get out of jail free card. “Highly skilled and adaptable” is also code for willing to move anywhere, accept work on any terms and be able to do the work at a pace and level of excellence beyond our that of our peers. Good news for all you wunderkinds. Not such good news for everyone else.

“Among corporations, a wide range of traditional businesses – especially those that act as intermediaries – can be expected to suffer. Many labor-intensive firms should be able to boost profit margins as they substitute costly workers for cheaper robots or intelligent software (my emphasis).

Now we are getting to the real problem. So called “traditional businesses” are ones that have successfully grown over many decades and employ(ed) lots of people. And yes, they are shrinking, automating and collapsing faster than ever. Those that are still alive are seeking to slash costs and boost profits through more and more deployment of technology.

But don’t worry, it’s all going to be okay because:

“… a range of entirely new companies and sectors will spring into existence. For nations, the largest gains from the Fourth Industrial Revolution are likely to be captured by those with the most flexible economies, adding a further incentive for governments to trim red tape and barriers to business.”

The key to economic success for nations and individuals alike in the future is flexibility. I agree with UBS on this point. But this is also where the whole hopeless vision falls apart. Because we can’t even keep up with the pace of tech change today, let alone tomorrow; as anyone familiar with Moore’s Law also knows, these changes are only going to accelerate.

How many Ubers, Googles, Trip Advisors, Air B’n’Bs does it take to create just a million jobs? Every single one of these ‘disruptive innovators’, (or whatever MBA style label you wish to put on them), ‘work’ - at least for a short time - because they need very few employees relative to their revenues and capital. Unlike traditional businesses, their capital is not in human assets, it is in tech assets. Robots are not paid a salary. And they don’t go shopping.

Worse, the traditional industries that they disrupt are people heavy. It’s a double whammy of the job-lite businesses destroying the job-heavy ones. This is the horrible economic reality of disruptive business models.

And neither UBS nor any commentator I can find, has any practical remedy for this cannibalization of jobs. The only glimmer of hope is that as costs of living continue to fall, the strangulation of household incomes will effectively be loosened.

The trouble is that achieving this flexibility is fraught with difficulty. And making it happen quickly enough is almost impossible when we consider the different speeds at which technology and our people, organisations and institutions are capable of moving.

UBS can see that they will do very nicely if their vision or anything like it actually materialises. There will be many more super rich in the world, but also a great many more who used to be comfortable, becoming very uncomfortable. The first group matters to UBS. The rest of us do not.

Happy New Year.


Why the US Middle Class is in danger of extinction


By Neil Patrick

Current news reports claim the US job market is slowly improving. Is this a return to better days? Sadly no. It’s a transformation for sure, but not back to anything like we all knew 10 years or so ago.

Make no mistake about it, America's middle-class jobs have been destroyed in the wake of the 2007-8 financial collapse. The growth in new jobs reported gleefully by the government have been almost entirely low-wage jobs. And there is little reason to believe this situation can be quickly or easily reversed.

What has caused this? In the next few posts, I want to look at the factors that are behind this tragic state of affairs, dig into what’s happening and what we can do about it.

I believe there is no single cause or culprit. Instead it’s a complex cocktail of seven factors which have collided to create a perfect storm for skilled American workers. In brief these are:
  • Record levels of government and personal debt 
  • The rise of technology leading to ever falling marginal costs 
  • Capital shifts away from labour and into non-human investments 
  • The globalisation of businesses 
  • Government fiscal policies 
  • Demographics and education 
  • Finite global resources 

But I am getting ahead. In this post, I am going to look at:
  • The nature of the alleged jobs “recovery” 
  • Why GDP growth isn’t making people better off
  • The transference of government debt to households.

The substitution of high paid jobs by low paid jobs is beyond doubt

A recent presentation from the Federal Reserve Bank of San Francisco describes the jobs “recovery” in stark terms. The vast majority of job losses during the recession were in middle-income occupations, and they've largely been replaced by low-wage jobs since 2010:



Mid-wage occupations, made up a staggering 60% of the job losses during the recession. But mid-wage jobs have made up just 22% of the jobs gained during the recovery.

By contrast, low-wage occupations have totally dominated the recovery. They represent 58% of the job gains since 2010. "Many middle-class workers have lost their jobs and, if they have been able to secure new employment at all, find themselves earning far lower wages post-recession," the San Francisco Fed says.



Nearly 40% of the jobs gained since the recovery began - about 1.7 million - have come from three low-wage sectors: food services, retail, and employment services.

And four low-wage occupations are now the top four types of employment in the US: retail sales, cashiers, office clerks, and food preparation and servers:



The problem is compounded by the fact that industries which employ mid-wage earners, such as construction, manufacturing, insurance, real estate and IT, have either stagnated or grown too slowly to recover their pre-recession losses.

Worse again, budget cuts to federal and state government have eliminated a vast swathe of mid- and higher-wage jobs. And a separate chunk of middle-wage jobs including carpenters, plumbers, plasterers and electricians are still waiting for the U.S. housing market to recover.

The growth of wealth inequality is a problem for all, not just the poorest

This is creating a polarised workforce in the United States. Over the past decade, both high- and low-wage jobs have been growing. But jobs in the middle continue to shrink. Mid-wage jobs suffered a major drop after 2001, largely stagnated during the 2000s, and have now declined even further in the most recent downturn.

Economists have been debating the causes of this divergence. Harvard’s Lawrence Katz and Claudia Goldin, argue that new technologies and machines are now displacing mid-wage jobs.

I believe this is a correct analysis as I talked about here. But it’s not the full story. Some others, such as Larry Mishel of the Economic Policy Institute, point to political factors, from the decline of labor unions to trade liberalization to the dwindling minimum wage. This is a factor too, but again it’s only an ingredient in the mix, not the full disastrous recipe.

But neither of these arguments discuss the lead weight which is pulling the whole economy down. And that weight is government debt. That debt puts massive upward pressure on tax, demands endless quantitative easing (devaluation of the dollar to you and me) and limits government spending – the type of spending which would create more jobs in the public sector.

It seems logical to me that there’s no single simple explanation of what’s going on. It’s multi-factorial which makes it complex to understand and remedy both at a national and individual level.

But if the trend continues, it will amplify something which is already a big problem in the United Sates: income inequality. Not to mention the destruction of the hopes and aspirations of a huge swathe of American society. And needless to say, that’s a bad thing…

GDP growth and household incomes have become separated

For the first time in US history, economic growth is no longer driving income improvements at the household level.

Traditionally, improvements in GDP have directly resulted in increased income and prosperity for citizens. In the US, this link has broken. US median household income is now at a lower level than it was in 1999. In fact even though US GDP has been on the rise since 2009, household income has been falling since 2008:


Here we see the evidence of how as technology continues to increase productivity and reduce marginal costs, so we have GDP growth but no wealth creation except for those who are in the boardrooms and/or major equity owners.

To look at it in its simplest terms, businesses can create higher returns with less human labour inputs than ever before. The first industrial revolution substituted human muscle power with mechanical devices. The second industrial revolution transformed transport and communications. And the third industrial revolution is replacing human cognitive tasks with artificial intelligence.

So until recently, technological improvements have only really affected those who sold their manual capacity to earn a living. Today’s technology is reducing the workforce needed for tasks which required the application of professional and mental skills too. But there’s another problem; if we are selling our manual labour, we need to do nothing to create our commodity. Our bodies are there to be applied to work whenever we want. Little or no training is needed.

But jobs requiring the application of skill and knowledge are different. The acquisition of these skills can take years. Sometime decades. And if no-one wants them anymore, we have a stark choice – dump them and start again or try and compete for unskilled work.

So we have an American middle class with skills that fewer and fewer people want or need to pay for. The keys to the acquisition of wealth are no longer the sale of our labour and skill. They are the ownership of income generating assets. And thanks to booming stockmarkets, owning assets has made most of the wealthy even wealthier over the last few years.

This is the reality of the polarisation of America’s workforce. Greater wealth acquisition by those at the top, those who own assets, but falling income levels for everyone else… not just the poorest, but the vast majority of Americans.

Needless to say, this is also a bad thing…

The burden of government debt is being passed to households

Despite multiple deficit-reduction deals during the past three years, the US national debt is projected to swell to 100 percent of the economy by 2038, due primarily to the enormous cost of caring for an aging society.

Whilst WW2 exceeded the current peak of government debt, the end of WW2 and the global restructuring that arose from its ashes is a very different scenario to that we face today. Post 1945 saw the US emerge as the dominant global super power. It’s huge manufacturing capacity, abundant natural resources and global markets created the wealthiest society on the planet:


But post 1980 has seen the failure of that economic model as the production of cheaper goods of equivalent or even higher quality started to materialize in low wage economies.

Making matters worse, tax cuts for the vast majority of Americans were made permanent during last year's fiscal cliff showdown. If the tax cuts had been allowed to expire, projections showed the debt dropping to 52 percent of GDP during the next 25 years.

In effect, huge government debts are being allowed to accumulate unchecked. But sooner or later these debts will be passed to individual citizens rich and poor through the giant levers of fiscal policy.

And you guessed it; this is also a bad thing…

So these three points define the problem: 

  • Millions of jobs for skilled workers in the middle income bracket have simply vanished. 
  • Economic growth has become of value only to the asset owning classes. 
  • Government debt will continue to be passed onto citizens. 

This isn’t a problem which can be solved by the traditional tools of government. If you want to place your faith there, that’s your prerogative and I hope you are right. My take is that we all need to come up with our own personal solution. It might just be the biggest test of our lives…

I’ll be back with more on this soon.




Why politicians won’t solve the jobs crisis


By Neil Patrick

Politicians simply don’t get the nature of work in the 21st century.

Let’s just dismiss the idea they just don’t care because they’re too busy looking out for themselves. The more worrying evidence suggests that they don’t understand the nature and pace of the evolution of technology. And how this is reshaping the world of work.

Today in the UK, self-employed people represent the fastest growing sector of employment. 

These people exist completely outside the politicians’ bubble. But politicians do little or nothing to support them. After all, very few will become big enough in the politicians’ term of office to make any impact on either employment levels or the treasury’s income.

The politicians therefore have little incentive to pay attention to this change. They see the future as a world which is somehow a newer, shinier version of the old one. A world which is big, bold and full of promise. It makes them feel like they are being visionary. The architects of a better future society.

So, they get busy implementing big, “important” projects . They like big things after all. But the 21st century world is a fragmented one. And it’s getting smaller not bigger. Microchips will soon be just one atom and ultimately subatomic. (Yes. Look it up). Big corporations are being nibbled away by much smaller faster moving competitors. And devolution is showing that people want smaller more local governments, not bigger more federal ones.

But the politicians carry on making uninformed and anachronistic decisions about the things that shape every aspect of our lives and how companies and individuals function. Don’t believe me? Here are just three examples.

There’s no recovery in jobs, at least not the type of jobs government understands.

In June, the Office for National Statistics released figures which show that flexible working is at a record high in the UK. The headline figure from the ONS is that 14% of the UK workforce is now either working full time from home or use home as a base. This represents a 1.3 million increase over the six years since the onset of the recession.

Total jobs growth in the same period was around 1.8 million. In other words, over two thirds of the UK jobs created since the recession began have been self-employed or based at home.

Note to government: This is NOT the future of work...
Source: Wikipedia.  Credit: Chris Brown http://500px.com/zoonabar


The Government is claiming this as a victory for its legislation. They want us to believe their foresight has enlightened bosses in helping employees find a better work life balance.

In an interview,  Co-Chair of the LibDem Parliamentary Party Committee on Work and Pensions and a Deputy Government Whip, Jenny Willott said that: "Current workplace arrangements are old fashioned and rigid. Extending the right to request flexible working to all employees will drive a cultural shift where flexible working becomes the norm and is not just for the benefit of parents and carers."

But government legislation isn’t what’s driving this change.

Clearly, this is spin. It's not government policy but in fact the explosion of homeworking that is driving Britain’s rapidly expanding army of freelancers and micro-businesses. The recent increase in employment levels is almost entirely down to a huge surge in the numbers of people who are self-employed.

In the last quarter of 2013 alone, the number of people identified as self-employed rose by a staggering 211,000 while the number of employees fell by 60,000. There are now around 4.5 million self-employed people in the UK. 

These people aren’t working from home as an alternative to going to work in an office for an employer. There is no office and no employer, so employment legislation is of no use or relevance to them. They are doing what they do in spite of what the government is doing with regard to flexible working, not because of it.

Technology is an enabler for small business but a nightmare for large organisations

Start-ups and small businesses reap huge rewards from the tech revolution. Digital media enables immediate and fast deployment of a whole range of powerful tools from video conferencing to online sales platforms.

But transitioning big bureaucracies from paper based systems to digital ones is very different. It’s a huge, complex and expensive task. As a result, we can be pretty confident that when a new government digital system actually goes live after running millions over budget and being delivered late, it still won’t work properly.

Recently, the think tank Policy Exchange reported that the UK public sector could save £24 billion a year by offering the UK population universal fast broadband and migrating all Government information and services to digital platforms.

One of a handful of politicians who do get tech, Nadhim Zahawi is quoted as responding to the report by saying: “The internet and technology is shaping the way everyone interacts, transacts and reacts and has been doing so for at least a decade… well, everyone, that is, except government.”

There is movement of course, but it is painfully slow because the Government knows just how complex, expensive and disaster prone these transitions actually are. And when reducing government debt is a priority, such initiatives have pretty low appeal.

But the good news for government is that if they shifted their attention to the small business sector, things are much less scary and there are lots of quick wins to be had. But this involves breaking the habit of thinking big and instead thinking small…

Like the relatively simple task of getting fast broadband available everywhere in the country. Not only would this transform Government services, universal fast broadband is simply the single most important piece of infrastructure the UK could introduce.

So if home working and digital technology is the future, why is the government looking to invest in 20th century infrastructures?

One of the most extreme examples of how governments make bad decisions around the future of work is the high speed rail network approved in 2012 connecting Manchester and Leeds with Birmingham and Birmingham with London. This is known as HS2.

This high speed rail network will enable people to save time moving across the UK. Some journey times such as Manchester to London are expected to be reduced by almost 50%. 

HS2 Railroutes
Source: Wikipedia   Credit: Cnbrb


But by 2033, when the project will allegedly complete, how many people are actually going to want or need to make such journeys at all? By then it seems a safe bet that current technology trends will likely have developed to a point where such journeys are too expensive, too slow and too prone to disruption if not on the train journey then in the travel to and from the stations?

June 2013 saw the original projected cost of HS2 rise by £10bn to £42.6bn and, less than a week later, it was revealed that the DfT had been using an outdated model to estimate the productivity increases associated with the railway, which meant the project's economic benefits were massively overstated.

Peter Mandelson, originally a major advocate of HS2 when the Labour Party was in government, declared shortly afterwards that HS2 would be an "expensive mistake" and also admitted that the inception of HS2 was "politically driven" to "paint an upbeat view of the future" following the financial crash. He further admitted that the original cost estimates were "almost entirely speculative" and that "Perhaps the most glaring gap in the analysis presented to us at the time were the alternative ways of spending £30bn."

Boris Johnson similarly warned that the costs of the scheme would be in excess of £70 billion. The Institute of Economic Affairs estimates that it will cost more than £80 billion. Incidentally, that figure is pretty much the same as the entire GDP of New Zealand…

But there are non-financial arguments too to conclude that HS2 is a really bad idea. HS2 is not designed for the world of 2033, when it will be complete. It’s designed for a world in which people travelled to meetings. A world in which businesses were big and business was managed via top down command and control hierarchies and nationally dispersed teams.

Thanks to the politician’s disconnect with the reality of 21st century work, the UK is now saddled with a hugely expensive white elephant that will almost certainly end up costing even more than the worst case projection so far of £80 billion. And deliver far fewer benefits than even the most cautious estimates.

It really is time for our leaders to ditch their big ideas and start thinking small.



Are our employers and institutions ready for the New Machine Age?


By Neil Patrick

Researching for my post on the zero marginal cost society led me to the great work of Erik Brynjolfsson and Andrew McAfee. They have painted a dazzling picture of the digital future and described the changes that people and society need to make in order to prevent being left behind. I think the potential is bright too, but today as the dog days of summer retreat, I’ve got a nagging feeling about one thing…

MIT’s Erik Brynjolfsson and Andrew McAfee have coined the term and titled their book, The Second Machine Age. It describes an almost utopian future. It’s a very uplifting vision of how technology holds the potential to fill the world with more possibilities than we can even imagine.

I featured Andrew McAfee’s great TEDx talk here a couple of weeks ago.

But can this vision be realised? Technology frees us up to achieve more than we ever could have dreamt of, but will organisations be able to keep up? After all, apart from the goods and services we consume, most of us rely on organisations for one other very important thing…our jobs.

People, organisations and societies have to keep up with the speed of technological change

The Second Machine age will require constant change, delivering at speed, innovative thinking, fast-paced learning and cross functional collaboration like never before.

So my worry isn’t with technology per se. My worry is that the pace of technological change is moving so fast that people cannot keep up. Let alone corporations and society as a whole. And if organisational thinking can’t keep up, how on earth can organisational culture?





The future’s here, ready or not

Brynjolfsson and McAfee paint an optimistic picture of the future. As the full impact of digital technologies is felt, they profess that we will realize an immense bounty in the form of dazzling personal technology, advanced infrastructure, and near-boundless access to cultural items that enrich our lives.

They admit that amidst this bounty will also be wrenching change. Professions of all kinds, from lawyers to truck drivers will be relentlessly downgraded and delisted. Companies will be forced to transform or die. But will they spot the need to transform quickly enough to respond? I think it's safe to predict that some will and some won't and will suffer the consequences. Recent economic indicators already reflect this shift; fewer people are working, and wages are falling even as productivity and profits recover.

But will organisations and employers keep up?

I don’t doubt the guarantee of technological transformation. What I doubt is the capability of organisations to transform fast enough to keep up. Let alone institutions and legal systems…

On the one hand technology is enabling things to be made and done faster and cheaper than ever before. At the same time, this speed is outpacing people’s ability to extract enough money from the system to live.

Brynjolfsson and McAfee recognise that to adapt, society must change rapidly. This includes revamping education so that it prepares people for the next economy instead of the last one, designing new collaborations that pair brute processing power with human ingenuity, and embracing policies that make sense in a radically transformed landscape.

I agree that this is needed. What I struggle with is the idea that persistent ideas and attitudes left over from 20th century top down command and control structures can possibly evolve fast enough to prevent giant chasms opening up between technology and policy and culture.

From the time I have spent teaching business in universities, I took away a lot of learnings. And one of these was that the smallest unit of time measurement used in the management of educational institutions is a year. And that's just far too slow to keep up with the world of tech.

But educational institutions are not alone in being slow to change. Commercial businesses are so focussed on day to day and week to week revenues, that the medium and long term changes they need to make are deprioritised. And this makes them vulnerable. And this will leave many people exposed to redundancies, lower incomes and longer periods without work.

Our organisations have got to embrace this new economic reality or they will die. And one way they can do this is to hire more people who understand what's going on and how to capitalise on this new economic era not be crushed by it. And this creates a whole new world of economic winners and losers.

Who will respond and who will not?  That's the most interesting and important question I think...

Andrew Keen’s interview with Erik Brynjolfsson and Andrew McAfee here may help you decide for yourself:






From slavery to technology – a brief history of jobs.


By Neil Patrick

How can anyone expect to sell their labor in a future world where machines will do all the work?

Human civilization goes back more than 10,000 years, to when the first Neolithic peoples emerged. Early humans had four over-riding needs to survive: food, shelter, clothing and materials to make tools and weapons. No-one had told them about Maslow’s hierarchy of needs of course. So they didn’t know what they were missing. Consequently, self-actualization wasn’t too much of a priority for early man.

Money also didn’t exist in pre-history. The level and range of consumption was so low that simple bartering sufficed for millennia. Today, it’s hard to even imagine a society that isn’t based on money. And whilst many of us wish we had more money, we don’t really think very much about what money actually is. Let alone about the monetary and central banking systems that prevail in the world today. Instead, we mostly think of money as a handy way of facilitating the exchange of goods and services by means of a convenient and universally acceptable token.

While early man worked digging, planting, hunting, foraging and building mainly to satisfy his own needs directly, today, we exchange our work for money from satisfying the needs of others on a daily basis. We go to work, and that work is usually a job.

A job, any job, is labor. Whether you sweep streets or perform brain surgery, you are engaged in labor. And every job trades money for labor. In general terms, the scarcer your labor is relative to the demand for it in the market, the more highly paid you will be.

But slavery not paid work was the basis for the world’s most successful civilizations.

The more work a society can extract from its population, the more successful and powerful it becomes. So, the powerful members of society in all civilisations were quick to spot the opportunity that was available if you could get labor for free. The means to obtain this was the exertion of force. Slavery was created. We think of this as an ancient and barbaric practice. But the world’s greatest empires and nation states from ancient Greece to Rome and Egypt all leveraged free labor to build their power.


Not many workers were actually paid for building this.


Slavery was so successful that it proved remarkably persistent through the centuries, including in the US and Europe. The thirteenth amendment to the US Consitution, abolishing slavery, was passed by the Senate in April 1864, and by the House of Representatives in January 1865. The amendment did not take effect until it was ratified by three fourths of the states, which occurred on December 6, 1865, just about 150 years ago, which is yesterday in terms of human history on earth.

But that was far from the end of it. More recently, slave labor was the chosen means to sustaining the power of the Third Reich and effectively prolonged WW2 in Europe. Not to mention directly bringing about the premature demise of millions of innocents who were quite literally worked to death. But looked at from a purely economic perspective, slavery is a very effective method for a group of people to acquire by force greater wealth and power than they would be able to do by legitimate means.

But slavery hasn’t really ended.

Today slavery is far from over. Its most loathsome variant has been given a rebranding for a start; human trafficking. There are many different estimates of how large the human trafficking and sex trafficking industries are. Kevin Bales, author of Disposable People (2004), estimates that almost 27 million people are in "modern-day slavery" across the globe.

Only a little less exploitative is the debt-slave or indentured servant. Largely made illegal almost everywhere, this practice remains widespread in many parts of the world today. In order to pay off debts (often incurred through nefarious means in the first place), a person becomes a virtual slave, working to pay off debts that never actually reduce enough to free them.

A less repellent form of indentured servitude is the apprenticeship, where an individual trades their labor in return for training. Whilst an internee may not think of themselves as a slave, they are still willingly participating in a form of indentured servitude. This is why internships are on the rise. They are no more and no less than a white collar version of indentured servitude.

And even the academic world exploits free labor. Here, indenture takes the form of the scholarship system used by most universities. Nearly all Ph.D. programs use graduate students as a supply of virtually free labor, assisting staff and professors to carry out their work on research projects.

Now even slaves are about to be put out of work.

Quite apart from the abhorrent human suffering created by slavery, it has profound economic consequences on the rest of the population. Slave or low paid labor lessens the demand for paid labour. Which in turn makes the rest of society poorer, with the critical exception of those who are able to derive benefit from leveraging slaves or low paid workers.

And right now there’s a whole new generation of slaves. Except they are not human. They are better and even cheaper than human slaves. They are machines. They are micro-chips. And they are multiplying faster than a virus.

And this is the problem with technology. We love the way it enables us to do tasks faster, cheaper, better than ever before. At home and at work. But technology is both a glorious gift and our potential nemesis. Just like slavery, technology is consuming the opportunities available for people to exchange their labor for money. And technology is destroying jobs at an unprecedented and accelerating pace.

Plenty believe that this is just scare-mongering. That there is absolutely no historical precedent when technological progress has resulted in anything other than increased wealth and prosperity. That much is true. But today isn’t yesterday. And here’s why. We cannot separate technology from two other factors which combine to make today different from any time before; finite natural resources and a monetary system based on ever-compounding debt.

Planes, trains and automobiles.

Whilst some will profit from the creation of new types of work created by the tech age, many more will be condemned to a life of exclusion and poverty. And it's not just low paid manual workers. High skill jobs are under threat too. Even with their lengthy training, professionalism and high status, pilots’ days as the rockstars of the world of transportation are numbered.


How long before an aircraft cockpit no longer needs windows?


Unmanned aerial vehicles (UAVs) are now flying all over the world every day. Not just as surveillance platforms and weapons carriers for the military. They are doing photography, crop spraying and rescue work. Amazon founder, Jeff Bezos announced in December 2013 that Amazon is planning delivery of some of its parcels using UAVs. This was met with skepticism, with perceived obstacles including federal and state regulatory approval, public safety, reliability, individual privacy, operator training and certification, security (hacking), payload thievery, and logistical challenges. But just 7 months later, in July 2014, it was revealed that Amazon was working on its 8th and 9th drone prototypes, that could fly at 50 miles per hour and carry 5-pound packages.

It can only be a matter of time before unmanned aircraft are carrying passengers and much bigger payloads. How many pilots will become unemployed as more and more aircraft become pilotless?

Calling an argument “Luddite” doesn’t refute it.

The fear that technological progress threatens jobs is nothing new. In 19th century England, the Luddites, a group of textile workers carried out violent protests against newly developed labour-saving machinery from 1811 to 1817. The spinning frames and power looms introduced during the Industrial Revolution threatened to replace the artisans with less-skilled, low-wage labourers, leaving them without work. The artisan Luddites burned mills and smashed looms. Many were subsequently arrested by the government and either executed or transported to penal colonies.

How many people working as drivers today will have little or no work 10 years from now? Right now, every day, Google has driverless cars trundling round the streets of California 24/7. Interestingly, in August 2011, a Google driverless car was involved in a crash near Google headquarters in Mountain View, California. The neo-Luddite’s celebrations at this news were short-lived, when Google reported that the car was being driven by a human being at the time of the accident.

Economists apply the term “Luddite fallacy” to the notion that technological unemployment leads to structural unemployment and is consequently economically calamitous. Their argument is essentially that if a technological innovation results in a reduction of necessary labour inputs for a given activity, then the industry-wide cost of production falls. This in turn lowers the price of the goods or service and increases the supply. The combination of greater supply and lower prices pushes consumption higher. Theoretically, this higher production volume requires an increase in aggregate labour inputs and this extra labour requirement offsets the unemployment caused by the original technical innovation.

But this is where the economists have got it wrong. They are looking at the question from too narrow a perspective. Implicit in their theoretical viewpoint is that our capacity and appetite to consume is limitless. That consumption is potentially infinite and only price dictates how much we will consume. The Luddites existed at a time when scarcity was still a prevalent state of affairs. Today, scarcity of goods has become scarce. It's only the world's non-renewable natural resources which are getting scarcer.

Machine derived work has replaced scarcity with over abundance.

Today, technology means we can produce way more than we can consume. Technology has almost eliminated scarcity in the developed world. Prior to 1800, the world was a low energy society. And the primary unit of work was a human being. A working human can produce about 0.1 horsepower. During this time, around 98% of all work done was the result of human labor. The remainder was animal power and basic technologies like the waterwheel. Machines existed, but they didn’t replace humans, they merely assisted human tasks.

So throughout all of mankind’s history, until around 1800, 98% of all work done was done by humans. This ratio was a fixed constant and meant that while 2% of humans enjoyed wealth and comfort, 98% endured a struggle just to survive. For millennia, there was no absolutely change in the energy available to produce things and so scarcity prevailed everywhere.

In 1781, James Watt created the first steam engine. Since that time there has been continuous technological progress and machines have become more and more efficient at converting energy into work. These developments have spread throughout the world and the United States was the clearest leader.

James Watt's and Henry Boulton's steam engine, 1784
By Robert Henry Thurston , via Wikimedia Commons


Between 1800 and 1900, the use of human labour steadily reduced, as the proportion of non-human energy moved ever upwards. The continuation of these two trends predicted that eventually machines would be doing more work than humans. And this is exactly what happened. We can more or less pinpoint when it happened - 1911. At this point, the proportion of machine-derived work overtook human work for the first time. And its growth has continued exponentially ever since.

As of 1992, the USA had over 35.3 billion horsepower of work energy available from non-human sources. This was a gain of over 4000% in just 192 years, and represents 89,000 kg-cal of mechanically derived work energy per person in the US. Before 1800, this figure had been constant for all time at just 2,000 kg-cal per person – a growth of over 44 times! This made the USA the first country in history able to produce more than it could consume and was the foundation of the US becoming a global superpower in the 20th century.

Today it is no co-incidence that the US is struggling to recover from the reverberations of the 2008 financial collapse. But the financial collapse wasn’t the cause of the recession, it was a symptom of it. A symptom of a society in which the creation of abundance by technology has overtaken the abilities of people to earn money by selling their labor to a market where scarcity was disappearing.

This isn’t a prophecy of doom or neo-Luddite manifesto however. It is merely a description of why we all need to grasp a new economic paradigm if we are to survive and prosper in the 21st century. It’s not the end, rather it’s the beginning of a new economic era. We are on the cusp of a transformation of society which voids many of the ideas that underpinned all our thinking about how we earn the money to lead our lives.

I'm not the only person that thinks this. This TEDx talk by economist Andrew McAfee argues that that, yes, machines will take our jobs. The kind of jobs we know now. And here he thinks through what future jobs might look like, and who will become the 21st century's have's and have-nots.